We do everything possible to make each project, including all deliverable, to your satisfaction. You receive multiple concepts to choose from and several/unlimited revisions based on the services / plans you choose. We offer excellent customer service and we are commitment to excellence that combine to deliver world class final service.
Our focus is ‘complete customer satisfaction’. We also don’t believe that you, the client, should take any risks when ordering a design from Brand Banao. Therefore, we are offering you peace of mind with 7 DAY MONEY BACK GUARANTEE*.
Brand Banao offers an unrivalled 100% money back guarantee on all our services. If you aren’t satisfied with our work, we will refund the payment you made for the specific project. We don’t make you jump through hoops. If you don’t like it, you simply get your full money back*!
This guarantee helps inspire us to do the best possible work while providing our customers with a great sense of comfort and security. Over 99% of our customers are more than satisfied with the work we deliver.
If you aren’t happy with the delivered concepts or with the process, you simply need to advise us of that fact during the development cycle. We will work even harder and refine things to make you 100% satisfied with the final result. Or else, if you opt to exercise your rights under the guarantee, we will refund your money. It’s that simple.
If you aren’t happy with the delivered concepts or with the process, you simply need to advise us of that fact during the development cycle. We will work even harder and refine things to make you 100% satisfied with the final result. Or else, if you opt to exercise your rights under the guarantee*, we will refund your money. It’s that simple.
However, there are a few exceptions. Although it is very unlikely that you will want to make use of our guarantee policy, you should understand those rare conditions under which we can’t provide a refund:
If you inform us after 7 days from placing your order.
If you have already shortlisted a design or proceeded to another round of development.
If you have confirmed or approved the acceptance of a deliverable, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
If you have failed to communicate with us for more than 2 days, any refunds will be at the discretion of Brand Banao management.
If the corresponding business name, related to the project, gets changed or undergo other alterations, or the business gets closed, rendering a deliverable ill fitting, we cannot issue a refund.
If you purchased a “Special Offer” that does not constitute one of our standard packages as advertised.
Once you have taken FINAL delivery.
Other companies may claim to offer a guarantee, but in most cases, they offer only fine print riddled with loopholes and hidden fees.
Our policy is straightforward. If you aren’t happy, just tell us during the design process and we will take care of you.
Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the deliverable shown to you as we may deem fit.
Should you receive a refund, you acknowledge that you will have no right (express or implied) to use any of the concept in full or part, or other work product, content, or media, nor any ownership interest in or to the same. All the copyright remains with us and you are NOT allowed to use our deliverable even as a reference.
*Online payment processing fees of 3-5% that have been charged to us by the payment gateway will be deducted during refund. Guarantee not valid for ‘Agency Services’.